Privacy Policy

1. Information We Collect

When you request a quote, place an order, contact Elk City Sportswear, or otherwise use our website, we may collect information such as your name, email address, phone number, organization or team name, shipping or delivery information, and details about the products or services you are interested in.

We may also collect files and information you provide for custom work, including logos, artwork, reference images, team colors, player information, uniform details, and other materials needed to prepare designs, quotes, proofs, or orders.

2. How We Use Your Information

We use the information you provide to respond to inquiries, prepare quotes, create artwork and proofs, process and fulfill orders, communicate about your project, arrange delivery or shipping, provide invoices, and maintain records related to your customer relationship with Elk City Sportswear.

We may retain artwork and order information to make future reorders and related projects easier for returning customers.

3. Payments

Online payments may be processed through third-party payment providers such as Stripe. Elk City Sportswear does not directly store your complete credit or debit card information. Payment providers process payment information according to their own privacy and security practices.

4. Service Providers

We may use trusted service providers to help operate our website, store customer and order information, process payments, send emails, host files, or provide other services necessary to run our business.

Information is shared with these providers only as reasonably necessary to provide those services or fulfill your order.

5. Artwork and Uploaded Files

Files submitted through our website may be stored so that we can prepare artwork, provide proofs, manufacture products, maintain order records, and support future reorders. Please do not upload confidential information that is unrelated to your project.

6. Information Sharing

Elk City Sportswear does not sell your personal information. We may share information with vendors, production partners, shipping providers, payment processors, or other service providers when reasonably necessary to complete your order or operate our business.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.

7. Data Security

We use reasonable administrative and technical measures intended to protect customer information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain customer, quote, artwork, order, invoice, and transaction records for as long as reasonably necessary for business operations, customer service, reorders, accounting, legal obligations, and dispute resolution.

9. Your Choices

You may contact us to request that we update or correct personal information associated with your customer record. Certain information may need to be retained for completed transactions, accounting, legal, or other legitimate business purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact Elk City Sportswear at ethan@elkcitysportswear.com or 304-552-4699.